Frequently Asked Questions
Everything you need to know about our unique dinnerware and home goods.
How do you ensure my fragile items arrive safely?
We are experts in shipping glass and ceramics. Every order is hand-packed using eco-friendly protective materials and reinforced boxes to ensure your items arrive in perfect condition.
Are your dinnerware products microwave and dishwasher safe?
Most of our collections are both microwave and dishwasher safe. However, items with metallic gold or silver rims should be hand-washed and never microwaved. Please check the product description for specific care instructions.
What is your return policy for broken or damaged goods?
If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the item. We will ship out a replacement immediately at no additional cost to you.
Do you offer international shipping?
Yes, we ship our unique New York charm worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
Can I visit your physical store in New York City?
Absolutely! We would love to see you at our iconic shop located at 889 Broadway at 19th Street in Manhattan. You can browse our full collection and exclusive in-store patterns.
Do you offer wholesale opportunities for restaurants?
We love partnering with the hospitality industry. For bulk orders or custom restaurant branding, please contact our wholesale department via our contact form for specialized pricing.